Plumbing Blog: We discuss the things that matter most

Google Rating

4.5

Based on 97 reviews

Hackler Plumbing

4.5

Randy Mann

02:38 12 Jul 22

Great experience! Dylan came in and addressed all of our backed up faucets and was very knowledgeable. As a first time home owner its comforting knowing a great local business is there to fix any plumbing issues in the future

Kris Snellgrove

23:42 27 May 22

Easy to work with. Very responsive.

Michelle Kimery

16:48 23 Sep 21

I haven’t used Hackler plumbing, and based on reviews, I imagine they’re quality plumbers. Unfortunately, I had a bad experience with a company van. I was driving on Eldorado & was in the turning lane for 75. One of the company’s vans literally cut me off to get in front of me in the turning lane. I had to slam on my brakes to avoid being hit! I would’ve gladly let him in if he’d requested to move into my lane. This wasn’t the case. Sorry I didn’t get the license plate. I was a little shaken.

Whitney Evans

16:21 09 Aug 21

Friendly. Knowledgeable, on time, professional - Dillon did a great job

DOROTHY UPTON

16:00 31 Jul 21

'This is the most honest plumber I have ever had @ my house. He was even 700.00 dollars cheaper than the first quote he gave me and guarantee d his work for 5 yrs. 5yrs. who does that? Call Brad you won't be disappointed.

Paula Stewart

18:35 24 Mar 21

Plumbers where very knowledgeable. They were on time and they know what to do they didn't waste time. I would recommend them.

Mark Lovich

19:12 23 Mar 21

Had a gas leak in the house and they found two leaks and came twice to finish the job. We will call them again if we have other plumbing issues. Dependable courteous service.

Brenda Watson

17:23 19 Mar 21

Dillon was very professional and arrived on time! He fixed our plumbing leak (frozen pipes) on our Master Bath. He was efficient and very knowledgeable of the work he was doing. Would definitely recommend!

Reese Layton

18:10 16 Mar 21

Excellent service! The guys were on time, knowledge, fast, and did quality work!

Edie Brucker

13:02 28 Feb 21

They showed up as scheduled and completed the work quickly. The guys were friendly and personable. I will use them again.

Craig Nall

04:32 26 Feb 21

Brad and his crew were lifesavers. They were able to replace a water heater 2 days before the recent snow storm. They were very professional, on time, were in and out in less than 3 hours, even came in under what was quoted! I will not use another plumber!

Richard Boatman

21:46 22 Feb 21

Hackler to the rescue! After the Great Freeze of '21 they were able to work us in, finding the two leaks and getting to them even though one was obscurely hidden and nearly impossible to reach. They are really pleasant, home town young men from a family owned local business. I definitely would recommend.

Jared Mcclure

01:29 21 Nov 20

At first the technician was really polite. He made it clear he may not be able to fix the issue. We still do not know issue. However, he created an extra issue. That isn’t the problem as much as the customer service you receive when dealing with whomever answers the phone. They yell at you and hang up on you! She screamed “ You’re not a plumber, so how would you know?” I may not be plumber. But, if I were you would have $99 less dollars in your business. Don’t be hateful and disrespectful. There is no need. They really need a lesson in professionalism.

Tracy McKee

23:18 18 Aug 20

Never returned my phone call!

Kendra C

23:31 19 May 20

Can not say enough GREAT Things about Hackler Plumbing!! Brad and his guys do an awesome job. Between our house flooding the first few months we moved in a few years ago, cleaning drains or replacing Hot Water Heaters you will not be disappointed. Great Service! Friendly, down to earth over all Great Business and Employees.. Keep up the Amazing Job!! Highly Recommend ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Moo woof Meow

22:19 05 Mar 20

My PRV valve apparently was failing on a new home. The first company I hired came out with a book on pricing-all they talked about was numbers. Fortunately I found Hackler plumbing, who was concerned about the issues and didn’t mention any numbers until after they troubleshooted the problem. They are down to earth, polite, very professional lads who did a great job & even cleaned up after the digging outside, and even set the valve cover in place as it was not before since I moved in (the PRV can now be identified easily). I didn’t even have to be there while the work was done, and they called me later for payment. I will definitely call them again for future problems and definitely recommend them!

Scott Rhodes

04:20 26 Oct 19

Salena Rijken

18:17 20 Oct 19

We’ve used Hackler twice and have had great service each time! They were courteous, prompt, and the pricing was fair! I give their info out to all of my friends who have plumbing issues!

David Sullivan

19:34 12 Oct 19

Excellent team! Hackler Plumbing repaired a broke sewer pipe 25 feet under our concrete foundation. I was able to schedule the job the same day I called them, and found their pricing to be quite reasonable. We were even able to use the plumbing while they were working. They were speedy and did solid work. The city inspector was impressed when he came to approve the repair. They are professional, friendly, and very experienced. I learned a lot about slab house plumbing over the course of the week as they updated me on the status of the project. I highly recommend them to anyone in the McKinney, Texas area!

Ben Parra

18:08 04 Sep 19

They showed up on time, Derek and Dillion were both professional, took care of the issue and charged me $40 for a 20 minute service call. Great local company that is both honest and professional.

George Reid

19:24 13 Aug 19

FYI: Had a 3/4 " Shutoff valve replaced on my house front today. $600. Really? I had even dug up the valve in diagnosing the problem. The Ball valve they replaced with maybe cost $20 and it took 2 of them 2 hours. They said the charge was normally $650 but gave the $50 discount. WOW. If I had the time and tools would have done myself. I didn't have time for plumber shopping. The guys did an apparently good job (no leaks yet) and were very courteous which is why 2 stars, but the price was way out of line with the effort. Hackler Plumbing should take note.

Jill Reagan

17:45 14 May 19

Huge Thanks to Brad Hackler for fixing our shower at no charge. He walked it took him 2 minutes to fix the problem, went out side to turn the water back on and said - "no charge". Call me next time you have a bigger problem, shook my hand and said "Have a blessed Day"

Arnetta Velez

19:43 11 Apr 19

I woke up to the sound of running water coming from my water heater. I looked up a plumber in my area and came across Hackler Plumbing - 24 Hr Svc!!! OMG... you had me at 24 hrs. From my 1st conversation with Sherry to my 1st handshake with Brad & Dillon. These guys were courtesy, professional, timely and straight to the point. Brad even spoke with my Home Warranty company (which is another story). Thank you all so much for getting me taken care of so quickly. I wish my home warranty company would have been paying this bill but again, that's another review.

Tiffany Tippett

00:16 07 Mar 19

Our experience with Hackler Plumbing was amazing from the start. To be able to find a local business that cares about local residents and families was so special. They understood what was needed and they assisted us in accomplishing something that several other local plumbers were not willing or able to help with!! When it comes to plumbing/hot water, that is just something that is essential to daily life. Hackler plumbing is the reason that a special family has hot water tonight!! Does it get any better than that??

Tricia Robinson

22:56 04 Mar 19

Fantastic company! Our tankless water heater stopped heating our water. We called our warranty company on Monday and someone wasn’t going to come out until Thursday. We couldn’t wait that long, so we called Hackler Plumbing. They came out the same day and Felix assessed the unit and found the problem in a timely manner. He was very thorough and informed us on how to resolve the issue ourselves in the future. Overall, we were very impressed with their timeliness, knowledge, friendless, and pricing. We will definitely be using them again in the future!

Kyle Norton

00:32 09 Feb 19

Amazing customer service before I was even a customer. This will be my plumbing server for any of my future needs.

Stephanie Van Kirk

20:19 21 Sep 18

Dillon and Derek were great to work with! Thanks guys!

Chad Simpson

18:01 14 Jun 18

After having been abandoned by another plumber who wanted to charge me double what he quoted after he started, Felix and his team at Hackler came in and took over. They were on-time, stayed on budget and went above and beyond to help us get back in our home. They even came up with some creative ways to fix some areas that would have otherwise required drywall removal. Sheena in the office was also very courteous and responsive. I can't say enough positive things about them. Hackler Plumbing has a customer for life.

Adam Maas

15:34 18 May 18

M H

22:06 05 May 18

I was charged $325 to install a disposal I bought at Home Depot. 8 mo later I found brown leaking from pipe connection under the sink. Another plumber came out, said Hackler had not put a long enough pipe, so it was leaking. They replaced all plumbing under kitchen sink for $200.00, fixing the leak.

Ghosty Sky

23:50 23 Apr 18

Brandon Kraupp

03:00 08 Mar 18

Hackler blew me away with their level of service! Price was fair and honest but the best part was their promptness! Thanks Hackler for a job well done!!! We will definitely use you again!!!

Brian de la Houssaye

02:10 17 Jan 18

This is the second time we used Brad Dillon at Hackler Plumbing. He is always pleasant, very helpful and willing to solve the problem for a more than fair price. We shall continue to call on Brad whenever we have a plumbing issue and thank him for his excellent service.

Ryan Farrington

04:24 05 Jan 18

Same day service. Resolved the issue without having to tear up the concrete. Reasonable and very friendly.

Kat D

20:22 30 Dec 17

Woke up on Christmas Eve with both toilets clogged and sewage water backing up in both bathtubs and showers. I immediately started calling every company that showed 24 Hr service but with it being a Sunday plus Christmas Eve no one was answering and if they did they told me they were not working because of the holiday. Sheena at Hackler Plumbing answered the phone right away and went way beyond her means in trying to find someone to come out and help me. Feliz arrived in 45 minutes and ran a scope with a camera to find that my tree roots had invaded the main sewer line. I had another plumbing company that came out 3 weeks prior to this for the same problem but never did this procedure to actually find out what was causing it. Long story short the owner Brad came out Tuesday the day after Christmas and it was all fixed by Wednesday. This family owned company in my opinion truly cares about trying to help you and went way beyond what other companies would normally do at a price that is extremely reasonable considering they had to dig an 8ft hole to repair my pipe. The guys cleaned up and left my yard looking good after the hole was filled. I will highly recommend them to anyone who needs fast, dependable and honest service!!

Sheli Guinn

20:22 12 Dec 17

Hackler plumbing was great! Punctual, friendly, fair price and fast!The receptionist gave me a price range over the phone. I was charged on the lower end. Very happy and will use them again.

Wendi Martsolf

20:42 06 Nov 17

It is a rare occasion when a plumber says they will be there between 1-3 and show up at 12:50. Amazing same day service! Thank you Heckler Plumber for your honest work.

John Cervelo

17:39 03 Nov 17

Did a great job and were very prompt. Thank you

Beverly Miller

00:58 25 Sep 17

A friend of mine had them come in. We looked up the plumber Dillon on the State Board website and found that he is not liscenced. They did an OK job but we were not impressed. We found out later that we were over charged for work done by an unlicensed plumber.

Lance Atchison

19:25 08 Mar 17

Service was great and the fixed one and installed another new toilet. Although they were they, the office called in advance to let me know. I appreciate it.

Joshua Amaton

19:09 13 Jan 17

Great service! Fast, fair price, and very friendly. My water spigots had frozen because I left my hoses attached. Well the result was busted pipes behind the spigots which caused water to leak behind the wall and through the bricks. I tried to fix it myself (should have been easy) and broke off the spigot. Dillon came out, repaired and fixed my mess, cleaned up the area and gave me a two year warranty on their repairs. Couldn't be happier with their service. Thanks!

Dozier Summers

01:38 22 Oct 16

I have always had a fear similar to that of calling a dentist when it comes to a calling a plumber. I had nothing to fear after meeting Brad Hackler. I had a small plumbing issue that had been plaguing us for over a year now, but Brad determined the solution quickly and inexpensively. His service was professional and timely. We will definitely be calling for his services in the future.

Steve Szymanowicz

16:12 13 Sep 16

Very impressive! They are all professional and nice, easy to deal with! Fair priced and have come within a day if I need any of their services. Dillon is a really honest helpful employee and you should be proud of all his abilities!

Damon Hardy

17:00 27 Jun 16

Called for service and was told I would receive a call back. The call back never happened. Glad it wasn't an emergency.

Brian Burdette

14:24 22 Apr 16

I used Hackler a couple weeks ago.I called them on a Sunday evening, and my phone dropped the call before it could connect. Before I could even re-dial the number, they were calling me back, on a SUNDAY evening!!They scheduled my appointment, and gave me a tentative quote (that can obviously change when the work is done).On the day of the appointment, the two men doing the repair arrived on time, were polite, were quick, and were honest. They went right to work and completed the job within 25 minutes. They were missing one part, so they indicated they would return the following day and replace it.When I came home from work that next day, the job was done and everything was fixed.The ONLY thing that frustrated me was their price. I know the part they replaced costs about $35, and yet the bill was around $289. To their credit, the price they charged was exactly what they quoted, but it just seemed excessive. At that rate, each repair tech was basically earning $127, for 30 minutes. So essentially (although they are not getting all that money), they are charging about $254 per hour for labor.If the repair had required cutting brick to get to the piece that needed repair - which it wound up not needing, it would have been only $100 more - so it seems there is some room to charge slightly less in labor for the work.That said, for me, service level outweighs price, so while the price was, again, just slightly frustrating, I ABSOLUTELY recommend them for future work and have already indicated to them I'd like to bring them back for another job.Thanks for being a great company - you've definitely earned at least a second job from me!

William Hyde

19:07 05 Feb 16

Ace and Derek fixed a leaking outside faucet. 15 minutes and they were done. Quick, prompt, and friendly service. Would recommend Hackler Plumbing

Jenn B

21:37 27 Jan 16

Dec 2015- Consistent great customer sevice. I had the unfortunate situation of a pipe break outside my home. After trying to deal with it myself with no avail, I made a call to Hackler. They were so gracious to accommodate me on the fly. Jon & Dillon arrived promptly and made quick and thorough work with the pipe break. I'm so happy and blessed to find a reputable company with reasonable prices and great employees.September 2015- I don't normally leave reviews but this time it's worth saying. I needed a replacement garbage disposal and I dreaded calling a plumber. After a lot of research, I decided to take a chance with Hackler. I'm really glad I did. Jon & Derrick were upfront about pricing and what the job entailed. They were very conscientious making sure everything was done correctly. They were also very polite. I definitely would call this company again.

Jeffrey Thrift

16:07 18 Jan 16

Hackler is available on Saturdays thankfully, Ace and Taylor quickly came and remedied a clogged main sewer line at our house. Really appreciate it.

Debra Jordan

20:29 16 Jan 16

I recently had a backed up sewer line at my house which clogged my inside water lines to both bathrooms. This clog also flooded my house. I needed a plumber and had called several companies that had no available appointments and wanted to charge after hours rates $ 250 per hours! I called Hackler at 8 am and they had a crew out to my by 12 noon same day! Ace and Derrick helped with my sewer line issues and fixed the leaky toilets. They discovered I have a tree root in my sewer line and provided me with a repair bid. They connected me with G2 Restoration services to help dry out my water logged rooms and prevent from the spread of mold in my house. I was very pleased with Hackler's customer service and they were able to unclog my water lines and got my household back to stable.

Rodney Fowler

22:59 03 Jan 16

On 12/30 my kitchen faucet finally gave up the game after my 6 year old turned his attention on it.I was looking at losing running water in my kitchen for 4 days on a Holiday weekend!Based solely on Google Reviews I called Hackler Plumbing about 6:30 p.m. hoping I could at least get an appointment on Saturday (1/1), and was somewhat surprised when Sheena left a message on my call at 8:30 p.m.stating that she could get a crew here at 1 - 3 p.m. on 12/31! Frantic, I returned her call at 10:30 p.m. just to leave a message and Sheena answered, and setup the appointment for me.The crew (Jay and Tyler) arrived right at 1 p.m., in 10 minutes had made more progress than the 45 minutes I spent trying to effect repairs, and throughout the whole process explained what they were doing and gave me hints on how to fix it next time.Additionally, I decided to try my luck by asking about another concern I was encountering with my dishwasher. I had called two other plumbers to resolve it on three separate calls and after about $500 had just decided to hand wash my dishes. Jay and Tyler, explained what was happening, advised me on how to fix it, and told me how to prevent it in the future (by the way, they were correct and it's working like a charm now).They completed their work, cleaned up the house and were gone in a flash.I can't say I loved having to pay someone to effect repairs on my kitchen, but I can say that I was happy to find a great plumber I could trust...

Keith Freeman

17:34 28 Dec 15

Ace and Derek came out and were on time. They listened to my description of the issue that I was having. The recommended some solutions that I would be able to accomplish myself, thus saving me any unnecessary expense. I will use Hackler for any future plumbing needs.

Judy Rooker

21:16 13 Dec 15

I used this company for a plumbing stoppage. They charged $540 to upstop which was much higher than other plumbing companies. I had to use this company because they could come out within a short wait. Later it turned out to be a sewer line break, this company told me my best option was to replace the whole sewer line for $7200 as they were not sure how many breaks were there. I called another company for a second opinion, they confirmed there was one break on the sewer line and it would cost me $2160 to fix it. I chose the other company and saved more than $5000.

Elaine Anthony

18:50 29 Oct 15

Jon and Dillon were very prompt and fixed the water line in our front bathroom quickly for a fair price. I will use Hackler Plumbing again.

Shasta Kalin

13:57 27 Oct 15

I contacted Hackler Plumbing after reading the stellar reviews and looking through their website. The reviews specifically mentioned their affordability and quality, and their website even mentioned that their service charge was less than their competitor’s. I had two very minor plumbing repairs: a running toilet that I had messed with for several weeks (including replacing the entire kit) and a guest shower that wasn’t putting out hot water. I’d attempted to research and fix both, but ran out of time and sought a quick, efficient and quality repair. Hackler Plumbing seemed to be what I was looking for. Booking the appointment was easy, and Jon and Derrick showed up exactly when scheduled. Both were professional and friendly.I showed them the running toilet, and they said it was an old faulty flapper, which they could replace for $75. I declined, as a flapper is a $5 part that is easy to replace now that I knew what the problem was. They then examined my shower and said it was a simple Moen cartridge replacement that they could do for $289. I ok’d that repair, with guests coming in a day or two that I would need the shower for their use.The repair was completed in 15 minutes, and I paid. However I remain extremely disappointed with the overall experience because I feel like I have been taken advantage of. I realize that these were easy repairs that any plumbing neophyte could repair, but how a reputable vendor can look a customer in the eye and quote $75 for a $5 part that takes literally 2 minutes to replace, or charge almost $300 to replace in 10 minutes a shower part that is $40 at Home Depot is unfathomable. I would be embarrassed to charge someone that amount. I would have gladly paid a trip charge and a reasonable parts/labor charge for these repairs, but shame on me. I can only assume that I paid for the opportunity cost of their going to a larger job, and so they had to make up the revenue somehow. Lesson learned.

Kristen Foley

01:50 20 Oct 15

The team that came to our house to replace the hot water heater were knowledgeable, friendly, and professional. They worked hard to get the job done. We highly recommend them for any and all plumbing needs! Thank you to Ace and Dillon!

Sonya Collins

22:46 09 Oct 15

They were very courteous and did a great job! They were able to come out the same day I called for our clogged line! I like that they are local to our area. I would highly recommend Hackler Plumbing to friends and neighbors!

Brandon Campbell

21:15 15 Sep 15

Ace and Derrick did a great job with my clogged sink. Showed up in a timely manner and got the job done in a efficient manner. I will differently call for any plumbing issues.

Anderson Team of d + b Real Estate DFW

18:50 10 Sep 15

As Realtors, clients and friends constantly ask for referrals of plumbers and other trades. I never hesitate to give them Hackler Plumbing's info because I know they will do a good job. They have worked not only on my client's homes all over Collin County, but I call them to work on my own home in Plano. The young men that show up to work are well mannered and good at what they do. They have never charged more more than was estimated and they always clean up after themselves.

Rhenda

19:26 01 Sep 15

Felix and Ace did a great job today on an emergency call for a huge leak under my house.These do great work!

Debra Bonal

22:47 31 Aug 15

They explained our problem and gave us options. We felt like we had the knowledge to make the correct decision.

Gary Svehlak

18:52 31 Aug 15

Excellent job and very professional. Gets the job done right the first time!

sally minyard

16:41 31 Aug 15

Hackler Plumbing has helped me with several different issues, and they've always been prompt, professional, nice.. and fixed my plumbing problems. This last time Ace and Shane fixed my hot water heater. They came and gave me an estimate and then were able to return quickly to fix the problem. Hackler Plumbing has always done good work for me, and I would recommend their company.

Michelle TrendyNailsandCraftyTales

03:08 20 Aug 15

Had a water line break just on my side of city meter at street late one evening. Called a 24/7 big name plumber but they couldn't guarantee when they would be out and it was sounding very expensive. Some quick research found good reviews on Hackler Plumbing which was local and family owned. Called Hackler and arranged for having someone out the next day. They were able to start work about 11am the next day and everything was replaced and water was on again by 4pm. They replaced the entire line from meter to house valve with a 5 year warranty, dug the trench required around (without cutting into) the many large roots from the nearby oak tree and under the sidewalk and respecting lawn/shrubs as much as possible, replaced the valve at the house with new quarter turn before I even asked, and arranged for city inspection. After city inspection a couple days later, they came back out that same day and filled in the dirt nicely leveling the city water meter manhole, sprinkler box, and house valve box better than before. Ace and Jon and rest of the crew were very professional, prompt, and courteous. Total cost was very reasonable and about half what a friend spent for similar water line repair. Would not hesitate to recommend Hackler Plumbing.

K Lass

18:13 21 Jul 15

We had a very challenging slab leak plumbing fiasco, and Hackler Plumbing tackled the problem fabulously. The crew is very professional & respectful. Our problem ended up being multi-faceted, which took more time/ effort to resolve. They stuck to their original quote (no extra charges) and completed the job "turn key" perfect. Thank you, Brad, Felix, and the rest of the crew!

Janell Pennington

17:19 24 Apr 15

Hackler Plumbing (Ace and Derek) arrived on time and were polite and professional. We have used other plumbing companies in the past and were greatly disappointed with them. Hackler Plumbing will definitely be the one we call for all needs in the future.

Cyndi Perry

21:03 21 Apr 15

They were very professional! Came in & fixed my problem with my garbage disposal. Thank you so much.

Kelly Trapp

17:19 18 Mar 15

These guys where great! Ace and Derek were on time, professional and very knowledgeable about my plumbing problem!! They also helped refer me to a serves to check out any wood damage that may have occurred! Awesome serves!! I highly recommend.

Paula Brashear

22:54 17 Mar 15

Hackler Plumbing was able to get to my service call the same day I called them.I discovered a small leak at an outside faucet that I was concerned it was going to cost me lots of $$... However Ace and Dillon assessed the issue and was able to do a quick repair without it costing me any $$ (not even a service fee)!! Ace and Dillon were very courteous and professional. They even did a walk around the outside of my house to ensure the other 2 faucets were not leaking, that was a big sigh of relief to me! Hackler Plumbing has excellent customer service from my initial call to Ace and Dillon making the repair. I will definitely use Hackler Plumbing for my future plumbing needs.

Tiffany Harben

20:27 17 Mar 15

Dillon and Ace were so helpful today! I had a water leak in my kitchen that has left me without the ability to use my sink and dishwasher and they had me back in business in no time. They identified the problem and put me in contact with another team. Thanks for the great customer service guys!

Ron Redmer

19:18 17 Mar 15

Ace & Dillon did a great job. Thanks!

Melanie Pendy

18:17 16 Mar 15

Not only did the plumber not know how to access the pipes in the kitchen through the attachment in the back of the cabinet but, he left me a quote for $600 to remove the back inside of the cabinet to breach the attachment and reach the plumbing. Totally WRONG!! I ended up calling another plumber. That plumber was also not familiar with the hookup but, at least they had the class NOT to charge me for a service call because they could not fix the problem. I eventually had to call the original plumber who installed the system only to find out it was not a plumbing issue. They also did NOT charge me a service call. Needless to say, I would NOT call this company again!!!!

Garry Mensch

17:55 06 Feb 15

I was really impressed by their expedience and skill. The plumbers were very courteous and helpful. From the time I called the job was completed within in about 2 1/2 hours. I'm impressed.

Corey Treiber

15:30 02 Feb 15

Called Hackler Plumbing about an issue with my refrigerator, Ace and Shaun came out to my house and fixed the problem in a timely matter. Ace and Shaun arrived on time and were very professional. I would recommend Hackler Plumbing to anyone who is in need of a plumber!

Erik “Erik S” Sjolseth

17:53 01 Feb 15

I called on Superbowl Sunday when my hot water went out. They were the only plumbers that would come out. They even tried to diagnose the problem over the phone, in case it was an easy fix and I wouldn't have to be charged. In the end, Ace came out and was able to determine the issue right away. Ace was professional and courteous, and I would highly recommend him in the future.

Rachael M

19:06 24 Jan 15

Highly recommended! We had an emergency with our water heater and received excellent same-day service. Ace and Shawn were professional and efficient. We would definitely trust them to return to our home for any plumbing needs in the future.

Brett MacKinnon

18:40 19 Jan 15

Ace and John came out to the house and quickly diagnosed several problems. They encouraged me to replace the main line instead of repair it as it was leaking in several p[laces and had been poorly repaired before. Doing thing right once makes more sense than doing them poorly as had been done earlier. Good suggestion and service.

Eric Kostyszyn

18:30 16 Jan 15

Ace and Shawn were both extremely knowledgeable, friendly,professional, and prompt. They were extremely competitive on price and did not try to up sell me on anything. They let me know what needed to be done. I would use them for any plumbing job I need in the future and you should too.

Paige Mcgee

18:18 29 Oct 14

Great techs! Very polite and professionals (John/Dillon). They clean up their work and fixed my sink in less than 10 minutes-super quick!I will definitely use their service again-very reasonably priced as well.

Yahesha J

18:25 28 Oct 14

Thank you so much for such great service. ... John (2×) was very professional and courteous. They went above and beyond. ... I will definitely recommend your service to others.

Brandon Scheu

19:54 24 Oct 14

I highly recommend these guys for any plumbing needs. Felix, Jon, and Shawn did a good and thorough job. I would have saved a lot of $$$ had I called these guys first.

Abby Davis

17:40 09 Oct 14

I called Hackler Plumbing to reset a toilet on a wax ring. They showed up promptly. I had the replacement ring available for them. I just needed it installed. They wanted $250 for the work that would've taken 15 minutes. I was stunned at the price they wanted for a very simple repair. I refused and called another plumber.

Scott J

03:48 08 Mar 14

Our water heater stopped working a couple of weeks ago. It was the original unit the builder installed 7yrs ago. I Googled plumbers in McKinney and Hackler was one of the first to pop up. I visited their website and read their reviews on Google. What impressed me most was the fact that it's family owned and not like one of those chains that advertises waaaaay too much and charges an arm and a leg.I got nothing but top notch customer service from the first day I called them. They had a plumber over here to assess the situation and I was informed I would be needing a new water heater. The quote I was given was way cheaper than I expected and it included the new unit, installation and removal of the old unit. They were able to complete the job all in the same day. What most impressed me was Brad himself came back with the crew to complete the install.I can't say enough about the awesome experience I had with Hackler Plumbing. They were professional, on time, honest and did the job fast. Hackler is who I'll be choosing for any future plumbing needs.

Almand Joy Art

00:00 20 Feb 14

Felix and his crew from Hackler Plumbing just finished working at our house. We had two toilets and two sinks that needed repair and also a sink cabinet that had to be replaced. They did all of the work in one day and they were extremely courteous and prompt. I would definitely recommend them to anyone looking for great customer service and a nice price to boot!

margaret felton

22:41 19 Feb 14

Hackler Plumbing found and repaired an underground leak near my city meter. They explained the options to me for the repair and cost was very reasonable. They were able to find the source of the leak quickly and it was repaired right away. I will use them for any future needs and will recommend to friends.

John Adame

19:01 14 Feb 14

Great service. Saved me from tearing down the wall to fix the stoppage. Very professional and courtesy. Will use them again. They called before coming out and even showed up early. Use these guys very honest.

Robb Hamilton

19:01 10 Feb 14

If you are looking for an honest on time plumber to fix a problem Hackler is the only company you need to consider. Not only did Brad and Jeff show up on time but they fixed my gas fireplace in a timely manner and also guided me on how to fix a small issue in my master bath. They have the most affordable service fee ($39.00) that I have ever been quoted then when they did the job they reduced my bill by that amount. I have never written anything for any company in the past but in this case, I wanted people to know that you are taking a 50/50 chance by calling anyone else. Hackler is the only plumber, I will ever use in the future.

Ashitei Ollennu

17:53 10 Feb 14

I called a few companies to give me estimates prior to calling Hackler. Hackler beat the best estimate I had by quite a bit, and completed the work timely and professionally. They also cleaned up after themselves nicely and they hauled away all boxes and thrash, even for items I purchased myself. I will definitely call Hackler for any plumbing needs I have in the future.Very very happy with their work.

Randy Foster

14:13 31 Jan 14

Punctual, very friendly, and persistent in fixing my issue with the least possible cost to me. Would definitely recommend.

Jason Moore

21:53 29 Jan 14

Great plumber, fast, reasonable rates, informative...Glad to have someone to call I can count on. Wish I had used Hacker the last two times I needed a plumber and paid outlandish fees.

Vernell Beddow

20:49 16 Jan 14

Really great experience. Everyone was friendly and polite. I would recommend them to anyone having any plumbing issues.

Nightingale Solo

23:48 15 Jan 14

We had a leak in a wall behind our fireplace. Called Hackler Plumbing at 10am and they got to us that afternoon. He knew what he was doing and found the leak and fixed it right then. We're very satisfied with their work and pricing and will use them again when needed.

Lori and Avery

23:59 14 Jan 14

I had a DIY nightmare and luckily found Hackler Plumbing to fix my broken tub drain. I chose Hackler Plumbing because of the positive reviews, that they are local in McKinney and quite honestly, because their diagnostic fee was only $39. Most plumbers charge way more than that, and to me, this was a sign that they were going to be honest and fairly priced. Which was exactly the case... honest, straight-forward about my situation and fixed within one day of calling. I will definitely call Hackler Plumbing again when I need plumbing work!!

Sandra Perry

16:15 14 Jan 14

We tried to fix a plumbing situation ourselves, but needed to call in a professional after all. Brad came in, immediately found the problem and knew what to do. He was professional and courteous, and we will definitely call him for any future plumbing needs.

Cy Young

21:41 06 Jan 14

On time and friendly.I highly recommend them.

Steve Adelphoi

21:44 03 Dec 13

Brad did some commercial work for us. He was honest, thorough, and saw the job through to completion. Highly recommend him!

Andy Doyle

14:36 19 Aug 13

I had the need to hire Hackler for several projects at two locations. Punctual, thorough, fairly priced, explains the work and leaves the place clean. Highly recommended

Lynn Martin

20:58 21 Dec 11

Exceptional customer service & affordable rates. Brad Hackler did several small and large projects on a newly purchased investment property (aka money pit). The house is approximately 50 years old and as soon as the new tenant moved in, several major issues were discovered including leaky gas pipes, rotten floor boards underneath leaky bathroom fixtures, the kitchen sink needed to be replumbed, problems with the dishwasher... the list went on and on.We hired another company first to repair the bathroom issues but were not pleased so we tried a second, extremely reputable & highly recommended company but their rates were sky high. I'm so thankful we moved on to the third company, Hackler Plumbing. Brad's rates were more than fair and his customer service was exceptional; even the tenants, who were extremely inconvenienced by all the problems (to say the least), speak very highly of him. I will never call any other plumber!

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Facebook Rating

4.3

Based on 16 reviews

Hackler Plumbing

4.3

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John Mathey

17:36 02 Apr 21

I highly recommend these guys. They showed up on time, communicated well and completed the work fast and waited around to insure the work was completed. I would recommend these guys for any of your plumbing needs.

TeeTee Tucker

16:47 18 Dec 20

They need to put their racist employees on a shorter leash

Kevin Hall

20:50 16 Dec 20

I don’t recommend this place because they have a racist employee. Check the screenshot

Chad Simpson

18:00 14 Jun 18

Brad Sparr

23:05 12 Dec 17

Poor service and horrible communication, first crew could not fix a clogged drain, next crew failed to show up twice, had to call another local company that fixed everything in 30 minutes

Kesha McDade

23:52 26 Jul 17

Best plumbing company I have ever worked with. I have had two emergencies at my home and each time Hackler answered the phone outside of normal business hours and came to help me promptly. They have always provided fair pricing and they work hard to make sure I'm satisfied. Brad Hackler is AWESOME!

I'm a pretty tough customer and I expect respect, fairness and quality work. Hacker Plumbing delivers all three.

Julie White Herod

20:05 06 Jul 16

Best plumbers ever!! I will never call anyone else! They were fast and so kind! Everyone I dealt with was wonderful. I had a backed up kitchen sink and family from out of town arriving tomorrow, they got me in and took care of everything so quickly! They didn't try to up sell me at all! So thankful for them!!

Gretchen Fulton

19:06 15 Apr 15

Michelle Alcaraz

23:18 06 Mar 15

Ace, Derek, and Dillon replaced our water heater and were very friendly, quick and thorough! I would definitely recommend them and use Hackler Plumbing for any future uses!

Stephanie Leonard

05:11 17 Feb 15

Tonight we had a water heater issue and Ace and Dillon came out to our rescue! These guys did a great job and we truly had such a great experience with this company! And a shout out to Sheena who also kindly took care of arranging this so last minute! We highly recommend Hackler Plumbing :)

Erik Sjolseth

18:01 01 Feb 15

Natalie Stone Jahani

02:17 09 Jan 15

This was an amazing company. Ase and Shawn did an awesome job. They were very polite, and helped with everything. They fixed the problem quickly and efficiently! I would definitely recommend them and also use them again.

Hannah Lynn

02:42 10 May 14

Jimmy Tallent

21:33 03 Apr 14

Hackler plumbing is a five star company I highly recommend them

Sam Jordan

21:09 26 Mar 14

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