Google Rating
4.6
Based on 111 reviews
Hackler Plumbing
4.6
Karely Salazar
1779038726
I recently hired Hackler Plumbing to remove a washer and dryer setup from my kitchen and relocate it to a closet across the hallway in my home in McKinney, and I was extremely impressed with the entire experience.They came out on Monday to provide a free quote, explained everything clearly, and I was able to book the job for that same Friday. The crew arrived right at 10:00 AM and had everything completed before 2:00 PM, which was impressive considering how complicated the work turned out to be.Dillon was especially great to work with, always courteous, professional, and very informative throughout the process. This wasn’t a simple move, and there were additional repairs needed along the way, including roofing-related work. What really stood out was that they coordinated with their own roofer to handle those repairs properly instead of cutting corners or leaving me to figure it out myself.The workmanship was very neat and professional, and the final result came out even better than I expected. The pricing was also very reasonable for the amount of work involved.I highly recommend Hackler Plumbing, especially for more complicated plumbing projects that require problem-solving and attention to detail. I wouldn’t hesitate to recommend them to anyone who needs reliable, professional plumbing work done.
Bradley Crooks
1776195128
Dillon and Brad always do a great job. They are very responsive and helpful. Last year they quickly responded to and repaired a water heater issue and now today they addressed a broken water valve on short notice. They are true professionals and provided prompt expert service.
Joanne Acevedo (Jo-Jo)
1768576399
Hackler plumbing has come to our rescue a couple of times, in McKinney, TX. They are courteous, professional, and timely. This time we had them cap off the sink plumbing while we replace a bathroom vanity. While they were here, they also replaced the line to the toilet. We are happy to say that we found our go-to for our plumbing needs.
Salena Rijken
1768503706
Update 1/2026 Brad and Dillon came out to replace the wax ring on one of our toilets. They were available same day and took care of everything quickly! I'll continue recommending them for excellent customer service and work! Hopefully I won't need them for our other toilets, but I know who I'll call if I do!We’ve used Hackler twice and have had great service each time! They were courteous, prompt, and the pricing was fair! I give their info out to all of my friends who have plumbing issues!
Patrick Matthews
1765768502
Exceptional Service for Tankless Water Heater & Pressure Issues!I recently called Hackler Plumbing to address two persistent problems: inconsistent temperature with my tankless water heater and overall low water pressure throughout the house. I couldn't be happier with the results!Brad Hackler arrived on time, was extremely professional, and immediately began diagnosing the issue. They didn't just guess; they evaluated, identified and clearly explained the root cause of both problems.For the tankless water heater, they performed a thorough clean/flush and calibration. The hot water is now consistent, reliable, and heats up faster than before.The difference is night and day—showers are finally hot again!I highly recommend Hackler Plumbing for any tankless water heater maintenance or water pressure issues. Their knowledge and commitment to fixing the problem correctly the first time are top-notch. Thank you for the great work!Service date: December 2025Service provided: Tankless Water Heater Flush/Repair
Brian Reagan
1764987269
Thankful for their prompt service. Called them at 9:00 pm & they were at my house at 11:00 am the next day! Brad Hackler talked me through the process of turning off the water to the hot water heater! Super nice guys!
debbiewinford
1764543052
Stop right here if you’re looking for a plumber! Absolutely amazing and fantastic! They showed up early, they did a fantastic job, exceeded all of my expectations! I HIGHLY recommend Hackler Plumbing!!!!
J.J. Chapa
1764189320
Dillon and Brad went way above and beyond (as always) to fix a very hard to find water leak almost 9 feet under my house. I will never not use Hackler for my plumbing issues. They are the best in the area.
Barbara Carothers
1764106808
These guys did a great job. Prompt, courteous and left everything clean and neat.
Dylan Murphy
1764011237
Brad and Dillon fixed, explained, and taught me a lot thought the sudden shower repair. Price was more than fair and they finished quickly.Would highly recommend Hackler Plumbing and plan to use them in the future!
Lindsay Smith
1756835206
Hackler Plumbing is fantastic! They provide great service at fair prices and are always dependable. Every time I’ve used them, when we lived in Mckinney and now in Frisco, they’ve shown up on time, been courteous and respectful, and most importantly, they fix the issue the right way. It’s clear they take pride in their work and in treating customers honestly. I highly recommend Hackler Plumbing to anyone looking for a trustworthy plumber!
Carolyn McBride
1751932803
After being ghosted by several "local" companies, Hacklers swooped in to save the day! They answered my call right away and had someone out to my place in a flash. The repair was supposed to take about an hour, but they wrapped it up in less than 30 minutes—AAMAZZING! And guess what? The plumber told me the owner is a Pottsboro resident, so I still got to support local business. I'll always recommend these guys—absolutely fantastic! 🎉
Karen Mensch
1750280780
Brad and Dillon rescued us when we got in over our abilities installing a new toilet. They worked with us to keep our bill reasonable too! Very happy to recommend them.
Tom Leffingwell
1744379604
Dillon and Brad at Hackler plumbing are absolutely the best. My wife and I have used Hackler a couple of times, most recently to replace 2 toilets, and I have to say that their honesty and integrity and friendliness is far above what I’ve experienced with other plumbers over the years.I highly recommend Hackler plumbing!! 👍🏻
Bill Whitehead
1743450062
Hackler has been our plumbing go to for at least 8 years. Their prices are reasonable (as plumbing goes) and they always get the job done right. They were able to correct broken pipe issues and re-plumbed pipe issues to our septic systems. If they don't do it, they have great references for work to be done.
tasha eller
1711827404
Very unprofessional! They came out and charged me $60 for an estimate I never received. Called the number they gave me and apparently it was the “owner” who would not let me speak, always spoke over me, and told me he would have my estimate sent to me via email Friday evening. Never received an email with an estimate. I messaged the “owner” and told him I didn’t receive the email, called the number that I called to set up the appointment to do the estimate and still no answer. Please choose another plumber that is worth your time.
Kelly Sigoda
1709831289
I had a fabulous experience with the two gentleman that came out to fix my master shower. Called Saturday, they were available to come out Monday, called to let me know they were on their way! Tried very hard not to cut into my walls (very appreciative) once they got in the wall, they were quick to get supplies and shower fixed. They even cleaned up after themselves. Bonus, they were dog friendly!
Randy Mann
1657593486
Great experience! Dylan came in and addressed all of our backed up faucets and was very knowledgeable. As a first time home owner its comforting knowing a great local business is there to fix any plumbing issues in the future
DOROTHY UPTON
1627747225
'This is the most honest plumber I have ever had @ my house. He was even 700.00 dollars cheaper than the first quote he gave me and guarantee d his work for 5 yrs. 5yrs. who does that? Call Brad you won't be disappointed.
Paula Stewart
1616610919
Plumbers where very knowledgeable. They were on time and they know what to do they didn't waste time. I would recommend them.
Mark Lovich
1616526768
Had a gas leak in the house and they found two leaks and came twice to finish the job. We will call them again if we have other plumbing issues. Dependable courteous service.
Brenda Watson
1616174584
Dillon was very professional and arrived on time! He fixed our plumbing leak (frozen pipes) on our Master Bath. He was efficient and very knowledgeable of the work he was doing. Would definitely recommend!
Reese Layton
1615918226
Excellent service! The guys were on time, knowledge, fast, and did quality work!
Edie Brucker
1614517324
They showed up as scheduled and completed the work quickly. The guys were friendly and personable. I will use them again.
Craig Nall
1614313935
Brad and his crew were lifesavers. They were able to replace a water heater 2 days before the recent snow storm. They were very professional, on time, were in and out in less than 3 hours, even came in under what was quoted! I will not use another plumber!
Richard Boatman
1614030416
Hackler to the rescue! After the Great Freeze of '21 they were able to work us in, finding the two leaks and getting to them even though one was obscurely hidden and nearly impossible to reach. They are really pleasant, home town young men from a family owned local business. I definitely would recommend.
Jared Mcclure
1605922191
At first the technician was really polite. He made it clear he may not be able to fix the issue. We still do not know issue. However, he created an extra issue. That isn’t the problem as much as the customer service you receive when dealing with whomever answers the phone. They yell at you and hang up on you! She screamed “ You’re not a plumber, so how would you know?” I may not be plumber. But, if I were you would have $99 less dollars in your business. Don’t be hateful and disrespectful. There is no need. They really need a lesson in professionalism.
Kendra C
1589931060
Can not say enough GREAT Things about Hackler Plumbing!! Brad and his guys do an awesome job. Between our house flooding the first few months we moved in a few years ago, cleaning drains or replacing Hot Water Heaters you will not be disappointed. Great Service! Friendly, down to earth over all Great Business and Employees.. Keep up the Amazing Job!! Highly Recommend ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Moo woof Meow
1583446743
My PRV valve apparently was failing on a new home. The first company I hired came out with a book on pricing-all they talked about was numbers. Fortunately I found Hackler plumbing, who was concerned about the issues and didn’t mention any numbers until after they troubleshooted the problem. They are down to earth, polite, very professional lads who did a great job & even cleaned up after the digging outside, and even set the valve cover in place as it was not before since I moved in (the PRV can now be identified easily). I didn’t even have to be there while the work was done, and they called me later for payment. I will definitely call them again for future problems and definitely recommend them!
Ben Parra
1579049950
They showed up on time, Derek and Dillion were both professional, took care of the issue and charged me $40 for a 20 minute service call. Great local company that is both honest and professional.
Dave Sullivan
1570908895
Excellent team! Hackler Plumbing repaired a broke sewer pipe 25 feet under our concrete foundation. I was able to schedule the job the same day I called them, and found their pricing to be quite reasonable. We were even able to use the plumbing while they were working. They were speedy and did solid work. The city inspector was impressed when he came to approve the repair. They are professional, friendly, and very experienced. I learned a lot about slab house plumbing over the course of the week as they updated me on the status of the project. I highly recommend them to anyone in the McKinney, Texas area!
George Reid
1565724280
FYI: Had a 3/4 " Shutoff valve replaced on my house front today. $600. Really? I had even dug up the valve in diagnosing the problem. The Ball valve they replaced with maybe cost $20 and it took 2 of them 2 hours. They said the charge was normally $650 but gave the $50 discount. WOW. If I had the time and tools would have done myself. I didn't have time for plumber shopping. The guys did an apparently good job (no leaks yet) and were very courteous which is why 2 stars, but the price was way out of line with the effort. Hackler Plumbing should take note.
Jill Reagan
1557855941
Huge Thanks to Brad Hackler for fixing our shower at no charge. He walked it took him 2 minutes to fix the problem, went out side to turn the water back on and said - "no charge". Call me next time you have a bigger problem, shook my hand and said "Have a blessed Day"
Arnetta
1555011817
I woke up to the sound of running water coming from my water heater. I looked up a plumber in my area and came across Hackler Plumbing - 24 Hr Svc!!! OMG... you had me at 24 hrs. From my 1st conversation with Sherry to my 1st handshake with Brad & Dillon. These guys were courtesy, professional, timely and straight to the point. Brad even spoke with my Home Warranty company (which is another story). Thank you all so much for getting me taken care of so quickly. I wish my home warranty company would have been paying this bill but again, that's another review.
Tiffany T
1551917787
Our experience with Hackler Plumbing was amazing from the start. To be able to find a local business that cares about local residents and families was so special. They understood what was needed and they assisted us in accomplishing something that several other local plumbers were not willing or able to help with!! When it comes to plumbing/hot water, that is just something that is essential to daily life. Hackler plumbing is the reason that a special family has hot water tonight!! Does it get any better than that??
Tricia Robinson
1551740217
Fantastic company! Our tankless water heater stopped heating our water. We called our warranty company on Monday and someone wasn’t going to come out until Thursday. We couldn’t wait that long, so we called Hackler Plumbing. They came out the same day and Felix assessed the unit and found the problem in a timely manner. He was very thorough and informed us on how to resolve the issue ourselves in the future. Overall, we were very impressed with their timeliness, knowledge, friendless, and pricing. We will definitely be using them again in the future!
Kyle Norton
1549672365
Amazing customer service before I was even a customer. This will be my plumbing server for any of my future needs.
Chad Simpson
1528999281
After having been abandoned by another plumber who wanted to charge me double what he quoted after he started, Felix and his team at Hackler came in and took over. They were on-time, stayed on budget and went above and beyond to help us get back in our home. They even came up with some creative ways to fix some areas that would have otherwise required drywall removal. Sheena in the office was also very courteous and responsive. I can't say enough positive things about them. Hackler Plumbing has a customer for life.
M H
1525558017
I was charged $325 to install a disposal I bought at Home Depot. 8 mo later I found brown leaking from pipe connection under the sink. Another plumber came out, said Hackler had not put a long enough pipe, so it was leaking. They replaced all plumbing under kitchen sink for $200.00, fixing the leak.
Brandon K
1520478015
Hackler blew me away with their level of service! Price was fair and honest but the best part was their promptness! Thanks Hackler for a job well done!!! We will definitely use you again!!!
Brian de la Houssaye
1516155055
This is the second time we used Brad Dillon at Hackler Plumbing. He is always pleasant, very helpful and willing to solve the problem for a more than fair price. We shall continue to call on Brad whenever we have a plumbing issue and thank him for his excellent service.
Ryan Farrington
1515126258
Same day service. Resolved the issue without having to tear up the concrete. Reasonable and very friendly.
Kat D
1514665348
Woke up on Christmas Eve with both toilets clogged and sewage water backing up in both bathtubs and showers. I immediately started calling every company that showed 24 Hr service but with it being a Sunday plus Christmas Eve no one was answering and if they did they told me they were not working because of the holiday. Sheena at Hackler Plumbing answered the phone right away and went way beyond her means in trying to find someone to come out and help me. Feliz arrived in 45 minutes and ran a scope with a camera to find that my tree roots had invaded the main sewer line. I had another plumbing company that came out 3 weeks prior to this for the same problem but never did this procedure to actually find out what was causing it. Long story short the owner Brad came out Tuesday the day after Christmas and it was all fixed by Wednesday. This family owned company in my opinion truly cares about trying to help you and went way beyond what other companies would normally do at a price that is extremely reasonable considering they had to dig an 8ft hole to repair my pipe. The guys cleaned up and left my yard looking good after the hole was filled. I will highly recommend them to anyone who needs fast, dependable and honest service!!
