most common water heater problems

The Most Common Water Heater Problems

Water Leaks A puddle of water around your hot water heater is never a welcomed sight. Although they usually start small, leaks can lead to much bigger problems, even flooding. The first step to fixing the leak is to determine the source. The most common sources of water heater leaks are the temperature and pressure […]

The Most Common Water Heater Problems Read More »

Google Rating

4.5

Based on 98 reviews

Hackler Plumbing

4.5

review us on See all reviews

tasha eller

1711827404

Very unprofessional! They came out and charged me $60 for an estimate I never received. Called the number they gave me and apparently it was the “owner” who would not let me speak, always spoke over me, and told me he would have my estimate sent to me via email Friday evening. Never received an email with an estimate. I messaged the “owner” and told him I didn’t receive the email, called the number that I called to set up the appointment to do the estimate and still no answer. Please choose another plumber that is worth your time.

Kelly Sigoda

1709831289

I had a fabulous experience with the two gentleman that came out to fix my master shower. Called Saturday, they were available to come out Monday, called to let me know they were on their way! Tried very hard not to cut into my walls (very appreciative) once they got in the wall, they were quick to get supplies and shower fixed. They even cleaned up after themselves. Bonus, they were dog friendly!

Randy Mann

1657593486

Great experience! Dylan came in and addressed all of our backed up faucets and was very knowledgeable. As a first time home owner its comforting knowing a great local business is there to fix any plumbing issues in the future

Kris Snellgrove

1653694968

Easy to work with. Very responsive.

Michelle Kimery

1632415735

I haven’t used Hackler plumbing, and based on reviews, I imagine they’re quality plumbers. Unfortunately, I had a bad experience with a company van. I was driving on Eldorado & was in the turning lane for 75. One of the company’s vans literally cut me off to get in front of me in the turning lane. I had to slam on my brakes to avoid being hit! I would’ve gladly let him in if he’d requested to move into my lane. This wasn’t the case. Sorry I didn’t get the license plate. I was a little shaken.

Whitney Evans

1628526069

Friendly. Knowledgeable, on time, professional - Dillon did a great job

DOROTHY UPTON

1627747225

'This is the most honest plumber I have ever had @ my house. He was even 700.00 dollars cheaper than the first quote he gave me and guarantee d his work for 5 yrs. 5yrs. who does that? Call Brad you won't be disappointed.

Paula Stewart

1616610919

Plumbers where very knowledgeable. They were on time and they know what to do they didn't waste time. I would recommend them.

Mark Lovich

1616526768

Had a gas leak in the house and they found two leaks and came twice to finish the job. We will call them again if we have other plumbing issues. Dependable courteous service.

Brenda Watson

1616174584

Dillon was very professional and arrived on time! He fixed our plumbing leak (frozen pipes) on our Master Bath. He was efficient and very knowledgeable of the work he was doing. Would definitely recommend!

Reese Layton

1615918226

Excellent service! The guys were on time, knowledge, fast, and did quality work!

Edie Brucker

1614517324

They showed up as scheduled and completed the work quickly. The guys were friendly and personable. I will use them again.

Craig Nall

1614313935

Brad and his crew were lifesavers. They were able to replace a water heater 2 days before the recent snow storm. They were very professional, on time, were in and out in less than 3 hours, even came in under what was quoted! I will not use another plumber!

Richard Boatman

1614030416

Hackler to the rescue! After the Great Freeze of '21 they were able to work us in, finding the two leaks and getting to them even though one was obscurely hidden and nearly impossible to reach. They are really pleasant, home town young men from a family owned local business. I definitely would recommend.

Jared Mcclure

1605922191

At first the technician was really polite. He made it clear he may not be able to fix the issue. We still do not know issue. However, he created an extra issue. That isn’t the problem as much as the customer service you receive when dealing with whomever answers the phone. They yell at you and hang up on you! She screamed “ You’re not a plumber, so how would you know?” I may not be plumber. But, if I were you would have $99 less dollars in your business. Don’t be hateful and disrespectful. There is no need. They really need a lesson in professionalism.

Tracy McKee

1597792686

Never returned my phone call!

Kendra C

1589931060

Can not say enough GREAT Things about Hackler Plumbing!! Brad and his guys do an awesome job. Between our house flooding the first few months we moved in a few years ago, cleaning drains or replacing Hot Water Heaters you will not be disappointed. Great Service! Friendly, down to earth over all Great Business and Employees.. Keep up the Amazing Job!! Highly Recommend ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Moo woof Meow

1583446743

My PRV valve apparently was failing on a new home. The first company I hired came out with a book on pricing-all they talked about was numbers. Fortunately I found Hackler plumbing, who was concerned about the issues and didn’t mention any numbers until after they troubleshooted the problem. They are down to earth, polite, very professional lads who did a great job & even cleaned up after the digging outside, and even set the valve cover in place as it was not before since I moved in (the PRV can now be identified easily). I didn’t even have to be there while the work was done, and they called me later for payment. I will definitely call them again for future problems and definitely recommend them!

Scott Rhodes

1572063604

Salena Rijken

1571595430

We’ve used Hackler twice and have had great service each time! They were courteous, prompt, and the pricing was fair! I give their info out to all of my friends who have plumbing issues!

Dave Sullivan

1570908895

Excellent team! Hackler Plumbing repaired a broke sewer pipe 25 feet under our concrete foundation. I was able to schedule the job the same day I called them, and found their pricing to be quite reasonable. We were even able to use the plumbing while they were working. They were speedy and did solid work. The city inspector was impressed when he came to approve the repair. They are professional, friendly, and very experienced. I learned a lot about slab house plumbing over the course of the week as they updated me on the status of the project. I highly recommend them to anyone in the McKinney, Texas area!

Ben Parra

1567620515

They showed up on time, Derek and Dillion were both professional, took care of the issue and charged me $40 for a 20 minute service call. Great local company that is both honest and professional.

George Reid

1565724280

FYI: Had a 3/4 " Shutoff valve replaced on my house front today. $600. Really? I had even dug up the valve in diagnosing the problem. The Ball valve they replaced with maybe cost $20 and it took 2 of them 2 hours. They said the charge was normally $650 but gave the $50 discount. WOW. If I had the time and tools would have done myself. I didn't have time for plumber shopping. The guys did an apparently good job (no leaks yet) and were very courteous which is why 2 stars, but the price was way out of line with the effort. Hackler Plumbing should take note.

Jill Reagan

1557855941

Huge Thanks to Brad Hackler for fixing our shower at no charge. He walked it took him 2 minutes to fix the problem, went out side to turn the water back on and said - "no charge". Call me next time you have a bigger problem, shook my hand and said "Have a blessed Day"

Arnetta Velez

1555011817

I woke up to the sound of running water coming from my water heater. I looked up a plumber in my area and came across Hackler Plumbing - 24 Hr Svc!!! OMG... you had me at 24 hrs. From my 1st conversation with Sherry to my 1st handshake with Brad & Dillon. These guys were courtesy, professional, timely and straight to the point. Brad even spoke with my Home Warranty company (which is another story). Thank you all so much for getting me taken care of so quickly. I wish my home warranty company would have been paying this bill but again, that's another review.

Tiffany T

1551917787

Our experience with Hackler Plumbing was amazing from the start. To be able to find a local business that cares about local residents and families was so special. They understood what was needed and they assisted us in accomplishing something that several other local plumbers were not willing or able to help with!! When it comes to plumbing/hot water, that is just something that is essential to daily life. Hackler plumbing is the reason that a special family has hot water tonight!! Does it get any better than that??

Tricia Robinson

1551740217

Fantastic company! Our tankless water heater stopped heating our water. We called our warranty company on Monday and someone wasn’t going to come out until Thursday. We couldn’t wait that long, so we called Hackler Plumbing. They came out the same day and Felix assessed the unit and found the problem in a timely manner. He was very thorough and informed us on how to resolve the issue ourselves in the future. Overall, we were very impressed with their timeliness, knowledge, friendless, and pricing. We will definitely be using them again in the future!

Kyle Norton

1549672365

Amazing customer service before I was even a customer. This will be my plumbing server for any of my future needs.

Stephanie Van Kirk

1537561163

Dillon and Derek were great to work with! Thanks guys!

Chad Simpson

1528999281

After having been abandoned by another plumber who wanted to charge me double what he quoted after he started, Felix and his team at Hackler came in and took over. They were on-time, stayed on budget and went above and beyond to help us get back in our home. They even came up with some creative ways to fix some areas that would have otherwise required drywall removal. Sheena in the office was also very courteous and responsive. I can't say enough positive things about them. Hackler Plumbing has a customer for life.

Adam Maas

1526657649

M H

1525558017

I was charged $325 to install a disposal I bought at Home Depot. 8 mo later I found brown leaking from pipe connection under the sink. Another plumber came out, said Hackler had not put a long enough pipe, so it was leaking. They replaced all plumbing under kitchen sink for $200.00, fixing the leak.

Ghosty Sky

1524527400

Brandon K

1520478015

Hackler blew me away with their level of service! Price was fair and honest but the best part was their promptness! Thanks Hackler for a job well done!!! We will definitely use you again!!!

Brian de la Houssaye

1516155055

This is the second time we used Brad Dillon at Hackler Plumbing. He is always pleasant, very helpful and willing to solve the problem for a more than fair price. We shall continue to call on Brad whenever we have a plumbing issue and thank him for his excellent service.

Ryan Farrington

1515126258

Same day service. Resolved the issue without having to tear up the concrete. Reasonable and very friendly.

Kat D

1514665348

Woke up on Christmas Eve with both toilets clogged and sewage water backing up in both bathtubs and showers. I immediately started calling every company that showed 24 Hr service but with it being a Sunday plus Christmas Eve no one was answering and if they did they told me they were not working because of the holiday. Sheena at Hackler Plumbing answered the phone right away and went way beyond her means in trying to find someone to come out and help me. Feliz arrived in 45 minutes and ran a scope with a camera to find that my tree roots had invaded the main sewer line. I had another plumbing company that came out 3 weeks prior to this for the same problem but never did this procedure to actually find out what was causing it. Long story short the owner Brad came out Tuesday the day after Christmas and it was all fixed by Wednesday. This family owned company in my opinion truly cares about trying to help you and went way beyond what other companies would normally do at a price that is extremely reasonable considering they had to dig an 8ft hole to repair my pipe. The guys cleaned up and left my yard looking good after the hole was filled. I will highly recommend them to anyone who needs fast, dependable and honest service!!

Sheli Guinn

1513110151

Hackler plumbing was great! Punctual, friendly, fair price and fast!The receptionist gave me a price range over the phone. I was charged on the lower end. Very happy and will use them again.

Wendi Martsolf

1510000972

It is a rare occasion when a plumber says they will be there between 1-3 and show up at 12:50. Amazing same day service! Thank you Heckler Plumber for your honest work.

John Cervelo

1509730782

Did a great job and were very prompt. Thank you

Beverly Miller

1506301116

A friend of mine had them come in. We looked up the plumber Dillon on the State Board website and found that he is not liscenced. They did an OK job but we were not impressed. We found out later that we were over charged for work done by an unlicensed plumber.

Lance Atchison

1489001106

Service was great and the fixed one and installed another new toilet. Although they were they, the office called in advance to let me know. I appreciate it.

Joshua Amaton

1484334590

Great service! Fast, fair price, and very friendly. My water spigots had frozen because I left my hoses attached. Well the result was busted pipes behind the spigots which caused water to leak behind the wall and through the bricks. I tried to fix it myself (should have been easy) and broke off the spigot. Dillon came out, repaired and fixed my mess, cleaned up the area and gave me a two year warranty on their repairs. Couldn't be happier with their service. Thanks!

Dozier Summers

1477100324

I have always had a fear similar to that of calling a dentist when it comes to a calling a plumber. I had nothing to fear after meeting Brad Hackler. I had a small plumbing issue that had been plaguing us for over a year now, but Brad determined the solution quickly and inexpensively. His service was professional and timely. We will definitely be calling for his services in the future.

Steve Szymanowicz

1473783175

Very impressive! They are all professional and nice, easy to deal with! Fair priced and have come within a day if I need any of their services. Dillon is a really honest helpful employee and you should be proud of all his abilities!

Damon Hardy

1467046823

Called for service and was told I would receive a call back. The call back never happened. Glad it wasn't an emergency.

Brian Burdette

1461335096

I used Hackler a couple weeks ago.I called them on a Sunday evening, and my phone dropped the call before it could connect. Before I could even re-dial the number, they were calling me back, on a SUNDAY evening!!They scheduled my appointment, and gave me a tentative quote (that can obviously change when the work is done).On the day of the appointment, the two men doing the repair arrived on time, were polite, were quick, and were honest. They went right to work and completed the job within 25 minutes. They were missing one part, so they indicated they would return the following day and replace it.When I came home from work that next day, the job was done and everything was fixed.The ONLY thing that frustrated me was their price. I know the part they replaced costs about $35, and yet the bill was around $289. To their credit, the price they charged was exactly what they quoted, but it just seemed excessive. At that rate, each repair tech was basically earning $127, for 30 minutes. So essentially (although they are not getting all that money), they are charging about $254 per hour for labor.If the repair had required cutting brick to get to the piece that needed repair - which it wound up not needing, it would have been only $100 more - so it seems there is some room to charge slightly less in labor for the work.That said, for me, service level outweighs price, so while the price was, again, just slightly frustrating, I ABSOLUTELY recommend them for future work and have already indicated to them I'd like to bring them back for another job.Thanks for being a great company - you've definitely earned at least a second job from me!

William Hyde

1454699250

Ace and Derek fixed a leaking outside faucet. 15 minutes and they were done. Quick, prompt, and friendly service. Would recommend Hackler Plumbing

Jenn B

1453930675

Dec 2015- Consistent great customer sevice. I had the unfortunate situation of a pipe break outside my home. After trying to deal with it myself with no avail, I made a call to Hackler. They were so gracious to accommodate me on the fly. Jon & Dillon arrived promptly and made quick and thorough work with the pipe break. I'm so happy and blessed to find a reputable company with reasonable prices and great employees.September 2015- I don't normally leave reviews but this time it's worth saying. I needed a replacement garbage disposal and I dreaded calling a plumber. After a lot of research, I decided to take a chance with Hackler. I'm really glad I did. Jon & Derrick were upfront about pricing and what the job entailed. They were very conscientious making sure everything was done correctly. They were also very polite. I definitely would call this company again.

Jeffrey Thrift

1453133261

Hackler is available on Saturdays thankfully, Ace and Taylor quickly came and remedied a clogged main sewer line at our house. Really appreciate it.

Facebook Rating

4.2

Based on 15 reviews

Hackler Plumbing

4.2

review us on See all reviews

Suzanne Mccheyne

1674645263

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John Mathey

1617384979

I highly recommend these guys. They showed up on time, communicated well and completed the work fast and waited around to insure the work was completed. I would recommend these guys for any of your plumbing needs.

TeeTee Tucker

1608310052

They need to put their racist employees on a shorter leash

Kevin Hall

1608151811

I don’t recommend this place because they have a racist employee. Check the screenshot

Chad Simpson

1528999246

Brad Sparr

1513119906

Poor service and horrible communication, first crew could not fix a clogged drain, next crew failed to show up twice, had to call another local company that fixed everything in 30 minutes

Kesha McDade

1501113125

Best plumbing company I have ever worked with. I have had two emergencies at my home and each time Hackler answered the phone outside of normal business hours and came to help me promptly. They have always provided fair pricing and they work hard to make sure I'm satisfied. Brad Hackler is AWESOME!

I'm a pretty tough customer and I expect respect, fairness and quality work. Hacker Plumbing delivers all three.

Julie White Herod

1467835531

Best plumbers ever!! I will never call anyone else! They were fast and so kind! Everyone I dealt with was wonderful. I had a backed up kitchen sink and family from out of town arriving tomorrow, they got me in and took care of everything so quickly! They didn't try to up sell me at all! So thankful for them!!

Gretchen Fulton

1429124777

Michelle Alcaraz

1425683938

Ace, Derek, and Dillon replaced our water heater and were very friendly, quick and thorough! I would definitely recommend them and use Hackler Plumbing for any future uses!

Stephanie Leonard

1424149910

Tonight we had a water heater issue and Ace and Dillon came out to our rescue! These guys did a great job and we truly had such a great experience with this company! And a shout out to Sheena who also kindly took care of arranging this so last minute! We highly recommend Hackler Plumbing :)

Erik Sjolseth

1422813692

I called on Superbowl Sunday when my hot water went out. They were the only plumbers that would come out. They even tried to diagnose the problem over the phone, in case it was an easy fix and I wouldn't have to be charged. In the end, Ace came out and was able to determine the issue right away. Ace was professional and courteous, and I would highly recommend him in the future.

Natalie Stone Jahani

1420769855

This was an amazing company. Ase and Shawn did an awesome job. They were very polite, and helped with everything. They fixed the problem quickly and efficiently! I would definitely recommend them and also use them again.

Call Hackler Plumbing Today!

Low Service Charge, A+ Rated

Hackler Plumbing

214-585-1499
1201 Firewheel Pl
McKinney, TX 75069
Lic# M-39169

Plumbing Services

Office Hours

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 8:00 AM - 6:00 PM

Sunday Closed